Unsubscribe & Refund
Unsubscribe
Customers have the right to cancel their subscription at any time after subscribing without needing to meet any requirements for eligibility. Here is the method for unsubscription that you may refer to:
· Log into your account, press the button of “My Subscriptions” and go to the “Billing page”. Then you may see an option of "Cancel Subscription", and you may manage your subscription there.
If you are unable to find the unsubscribe option, please click here to perform the cancellation. Once the unsubscribe process is successful, we will notify you via email. Please keep an eye out for our email.
Refund (if applicable)
· Refund Terms:
A refund can be processed if the plan is terminated prior to the conclusion of the billing cycle and the service remains unused or unimplemented. However, it is noteworthy that if any service has been utilized during the billing cycle, no refund will be granted for that particular billing cycle, as per legal regulations.
· Refund Guidelines:
Provided that you have refrained from utilizing the service and adhered to the stipulated terms, you are eligible to submit a refund request to our customer service team within a 14-day window following the transaction date. The refund amount will be credited back to the original payment method used. In case of payments made through credit or debit cards, the refund will be dispatched to your issuing bank within 7 to 10 business days upon receipt of your return or cancellation request. For any queries regarding the refund status, we recommend contacting your bank for details on the credit application to your account.
If you have any questions or concerns, please contact our customer service team at support@celltracks.net.